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How well does your doctor know you?
Have you ever called your doctor – and spoken with him right away? Exchanged emails? When was the last time you were greeted by name at a doctor’s office (and peeking at your chart doesn’t count).
This is not a good doctor, bad doctor story. No one enters the health care profession with the idea that she will care for a dizzying 3,000 patients. All doctors set out with the good intentions of serving their patients well.
But the reality is, good intentions don’t get you very far in our current health care system, where doctors are stretched thin and concerns are too often reduced to a checklist, alphabetically filed and forgotten until your next visit. Hello Lisa…. I mean Liza.
And then there’s that other little conundrum: insurance. Physicians on the conventional fee-for-service system are paid only for patients they see in the office. This means that few doctors provide alternate forms of contact, even though it may be the more sensible and convenient thing to do. Instead, you’re dragged into the office for simple matters – such as medication refills or adjustments – that could (and should) be managed by phone or email.
It’s time for some new thinking.
Let’s hit the rewind button. Go back, say, fifty years. Remember when doctors were people who knew you and your entire family? Who would answer the phone? Who would drop everything and drive across town in the middle of the night?
Can you imagine that in today’s world?
We can.
At the Baskin Clinic, we see our patients when and where they need us, even in the hospital – something most retainer practices don’t even offer. And for those specialized services we don’t provide, we keep an unparalleled list of professionals who share our standards of exceptional care and service.